Multi-Family Property Management

As multi-family apartment investors, knowing your assets will be superbly managed is important. Cohen-Esrey Communities, LLC (CEC) offers decades of experience with property management to ensure your investments are protected and enhanced.

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Managing Investments Wisely

Income Maximization

We use a variety of techniques to maximize income including value pricing concepts for establishing rents, aggressive rent collections and creative generation of ancillary income.

High Occupancy

Experience tells us that keeping our properties at a 92% or higher occupancy rate is at the heart of a financially robust property portfolio.

Controlled Costs

Our wealth of experience managing properties of all sizes translates into wise budgeting choices.

Superior Service

Our commitment to resolving maintenance issues within 24 hours earns us high marks from fulfilled residents. Happy residents lease for longer thereby reducing unit turnover.

Centralized Marketing

Cohen-Esrey has a centralized marketing team that specializes in social media, Internet Listing Services, in-house ad development, and in-house virtual 360 photography.

Best in Class Technology

We utilize the best technology the industry has to offer, including Microsoft, RealPage, Knock CRM, Matterport, Acumatica, Paylocity, and our own internally developed application suite.

National Reach

Headquartered in the Kansas City suburb of Merriam, KS, Cohen-Esrey’ has managed more than 82,000 units in 644 properties located in more than 250 cities and towns across 24 states.

Superior service - friendly agent
Skilled people - friendly agent

Skilled People

We are an Institute of Real Estate Management (IREM) Accredited Management Organization. Our personnel are unparalleled in the industry holding the following certifications:

  • Certified Property Manager (CPM)
  • Certified Apartment Manager (CAM)
  • Certified Apartment Portfolio Supervisor (CAPS)
  • Certified Occupancy Specialist (COS)
  • Housing Credit Certified Professional (HCCP)
  • Tax Credit Specialist (TCS)
  • Housing Choice Manager - HUD (HCM-H)
  • Counselor of Real Estate (CRE)
  • Assisted Multifamily Housing Manager (AHM)
  • Certified Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)

Institute of Real Estate Management (IREM) logo National Apartment Association (NAA) logo National Center for Housing Management (NCHM) logo National Association of Home Builders (NAHB) logo Counselors of Real Estate (CRE) logo Society for Human Resource Management (SHRM) logo

Resident Net Promoter Score (NPS)

The Net Promoter Score (NPS) is a tool for measuring customer loyalty. Developed as a simplified metric, it asks customers a single, pivotal question: "On a scale of 0 to 10, how likely are you to recommend our product or service to a friend or colleague?" This simple query can reveal a wealth of information, making NPS a valuable tool for understanding customer sentiment.

  • Based on responses, customers are categorized:
    • Detractors: likely to broadcast their dissatisfaction.
    • Passives: generally satisfied but not vocal.
    • Promoters: likely to broadcast their satisfaction.
  • The NPS score is calculated by subtracting the percent of Detractors from the percent of Promoters resulting in a score between -100 and 100.
  • A score higher than zero is generally deemed good, 50 or higher excellent, and over 70 exceptional.
  • NPS has been shown to correlate with future revenue growth and customer retention, making it a valuable tool for long-term business planning.

Cohen-Esrey is pleased to have a Resident NPS of 40 based on 7,000+ responses.

Property Management Team